Protection Team Leader (Case management and PSS)

Protection Team Leader (Case management and PSS)

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Sudan since 2004, delivering life-saving programming in protection, emergency response, shelter, food security and livelihoods, disaster risk reduction, camp management, and humanitarian mine action. DRC has implemented projects in Central Darfur, South Kordofan, Gedaref, Port Sudan, and White Nile. Sudan hosts one of the largest displaced populations in Africa, with over 3.7 million internally displaced people and over 1.1 million refugees from South Sudan, Ethiopia, Eritrea, Central African Republic, Chad, Yemen and Syria. Against a background of political crisis, Sudan faces economic and social turmoil, with sharp increases in food and energy costs, further exacerbated by disease outbreaks and ongoing conflict.

POSITION PROFILE

Overview of the project:

The Danish Refugee Council (DRC) implements a comprehensive protection program across Sudan, including White Nile. This program integrates Protection Case Management and Psychosocial Support (PSS) services to enhance the self-protective capacity and overall well-being of conflict and displacement-affected communities. Protection Case Management addresses the needs of individuals at risk or recovering from violence, coercion, and deprivation, while PSS services contribute to community resilience through structured group and individual interventions.

Overall purpose of the role:

DRC is looking for an experienced Protection Officer with a background in Case Management with survivors of rights violations and PSS to ensure high quality oversight and supervision of Protection Case Management and PSS service delivery in White Nile.

DUTIES & RESPONSIBILITIES

To achieve the overall and specific position’s objectives the job holder tasks and responsibilities include, but are not limited to:

• Under the supervision of the Protection Project Manager, line manager the Protection Officers (GBV&PSS / and PCM&PSS) delivering protection services, with overall responsibility for Protection Assistants of GBV & PSS and Protection Assistants of PCM & PSS and Community Volunteers in area of operation.
• Provide oversight, management, and high-quality delivery of case management services to GBV survivors and individuals with specific needs by ensuring adherence to DRC case management processes, procedures, SOPs, and protocols;
• Provide oversight, management, and high-quality delivery of structured and unstructured PSS programing by ensuring adherence to DRC’s Sudan PSS curriculums and SOPs.
• With solid knowledge and the support of the protection manager the TL will lead field assessments, coordination with partners and referrals, and capacity-building activities, including service provider trainings.
• Ensure high quality activities’ implementation in accordance with donors and DRC regulations.
• In collaboration with the Protection Project Manager, the Team Leader will support with project planning including work plans, procurement plans, HR plan, communication plan and budget management for the activities under his/her supervisions.
• Maintain oversight / management of DRC protection field spaces.

Technical Support: 

• In collaboration with their supervisor, provide technical support, supervision and guidance to the protection team, and ensure that staff adhere to best practices, professional standards and principles through capacity-building and on-the-job coaching.
• Identify technical gaps in the activities and identify/implement solutions to address these gaps.

Staff management:

• Support Protection Officers in the implementation of activities, including recruitment of staff, orientation and training for new staff, and day-to-day management and supervision of the Protection team, with extensive follow-up on databases and reporting weekly / monthly.
• Ensure that staff implement and respect best practices and international standards in protection.
• Build the capacity of the Protection Officers to improve their range of capabilities related to the protection program and its activities.
• Monitor staff working hours, complete performance review with staff, ensure respect of DRC Code of Conduct.  

Grant Implementation and Reporting: 

• Support the Protection Project Manager by contributing to and providing field-related inputs for protection proposals; 
• Ensure the implementation of protection activities under his/her supervision, including appropriate and timely spending plans for activities to achieve program goals, grants reporting contributions, target tracking, procurement, use and distribution of supplies and resources.

Coordination and representation

• Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers
• Advocate for the needs of vulnerable individuals both internally and through coordination mechanisms through evidence-based advocacy
• Maintain an up-to-date service mapping of the service providers operating in the area and ensure that Officers and Assistants are informed about the available services

Monitoring & Evaluation: 

• Oversee and ensure achievements of targets of activities according to DRC and donors’ requirements through management of the protection activities under his/her supervision.

Other:

• Ensure respect of DRC Code of Conduct
• Participate in training and coaching as required on protection topics, the relevant SOPs and the data filing and storing procedures.
• Any other duties relating to the nature of the job as directed by the Protection Project Manager

SKILLS AND EXPERIENCES

• Experience in management of a team with proven leadership qualities;
• Relevant professional experience of not less than 2 (two) years;
• Familiarity/prior experience with DRC and its persons of concern (including internally displaced persons, returnees, refugees) would be a distinct advantage; excellent knowledge and understanding of local communities and customary rules;
• Full respect for client/organization confidentiality;
• Demonstrated interpersonal skills and respect for people with special needs and other vulnerability;
• Ability to work in a multicultural context as a flexible and respectful team player;
• Excellent writing, reporting, and analytical skills;
• Familiarity with international protection and human rights legal standards, with special emphasis on women rights and GBV, would be a distinct advantage;
• Excellent organizational and planning skills as well as communication and inter-personal skills;
• Punctuality and respect for applicable rules and procedures;
• Independent work, i.e. with minimal supervision and under pressure;
• Self-motivation, goal/result-orientation and team work;
• Flexibility, creativeness, tolerance and maturity;
• Computer/IT literacy (OS Windows/Vista/Linux, MS (Word, Excel in particular) Internet etc. 

EDUCATIONAL QUALIFICATIONS

• University degree in social sciences, international law, humanitarian affairs or similar field.

LANGUAGES  

• Fluency in written and spoken English and Arabic.

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

• Striving for excellence: You focus on achieving results while maintaining efficient processes.
• Collaborating: You engage with relevant stakeholders and encourage constructive feedback.
• Taking the lead: You take ownership of tasks and are open to innovation.
• Communicating: You are clear, concise, and respectful in your communication.
• Demonstrating integrity: You uphold and promote the highest ethical standards and DRC's Code of Conduct.

Key stakeholders:

• Project Manager Protection White Nile
• White Nile Base Manager
• White Nile MEAL Officer
• Protection Information Management Officer
• Other DRC protection and non-protection sector staff
• Relevant local partners
• Other external protection actors

POSITION DETAILS

• Type of contract: National
• Contract Length: 7 Months
• Band: G-Management
• Duty station: Kosti
• Start date: As soon as possible
• Closing Date for Application: 4 June 2025

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees.

WHAT WE OFFER      

1. Two Bonuses (during two Eid festivals)
2. National Social Insurance
3. Medical Insurance.
4. Excellent Working Environment and Opportunity for Growth
5. Various Learning and Development Platforms

APPLICATION PROCESS

1. Applications must be submitted through the mentioned link on the page by clicking on Apply Button.   
2. All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.   
3. Mentioning three referees' details of your present supervisor and HR along with past employment supervisor with CV.

Note: Applications sent by email will not be considered. In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless.

If you have questions, you can visit our FAQ page. 

For further information about the Danish Refugee Council, please consult our website: www.drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap. 

Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race,

marital status, or other protected characteristics.   

***FRAUD ALERT***

It has been brought to the attention of the Danish Refugee Council (DRC) that there have been instances of fraudulent job offers, purporting to be from DRC in Sudan. These offers reportedly concern fraudulent employment opportunities to applicants asking for money. DRC would like to stipulate that the organization never charges or accepts any money from job seekers during the recruitment process. DRC recommends that you do not respond to unsolicited offers of employment.