Danish Refugee Council (DRC) is a leading protection agency with a mandate to protect, advocate and promote durable solutions for displacement affected populations.
DRC has been operating in Ukraine since 2014, currently DRC employs over 800 staff in Ukraine and implements emergency response in the Protection, Livelihoods, Shelter/NFIs and Humanitarian Disarmament and Peacebuilding (humanitarian mine action) sectors, using direct interventions, support to duty bearers and civil society organizations (CSOs), and partnerships with CSOs. DRC will continue and adapt its durable solutions portfolio to the evolving context.
DRC is currently looking for a IT Assistant in Kyiv.
About the job
Under the technical supervision of the IT Specialist, the IT assistant will provide IT support to all DRC employees. As a key member of the IT department, you will play a crucial role in ensuring the smooth operation of our systems and network, allowing our staff to focus on their core work of improving lives and making a positive impact.
Your main duties and responsibilities will be:
- Receive and process user requests via phone and the Service Desk system.
- Provide technical support to staff in the head office and regional offices.
- Perform initial diagnostics and resolve issues with computer hardware and software.
- Carry out system maintenance, including updates, antivirus checks, and data backups.
- Conduct training and information sessions for employees on technical topics.
- Travel to regional offices when required.
- Develop user manuals, guides, and instructions.
About you
To be successful in this role we expect you to have at least 1 year of experience in IT support or system administration. Moreover, we also expect the following:
Required
- Degree in IT, Computer Science, or a related field.
- English proficiency – Pre-intermediate.
- Understanding of and experience in supporting personal computers, servers, and printing hardware.
- Knowledge of TCP/IP networks, routers, Fortigate/Pfsense firewalls, VPNs, and wireless technologies.
- Experience with M365 or other office software suites.
- Understanding of Windows-based systems, with experience in supporting and configuring Windows OS.
Desirable
- Experience working in an NGO will be an advantage.
In this position, you are expected to demonstrate DRC’ five core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
We offer
- Contract length: 3-month probation period with the possibility of extension until 28th February 2026, depending on performance.
- Band: I non-management.
- Designation of Duty Station: Kyiv.
- Start date: 1st December, 2025.
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national contracts.
Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.
Applications sent by email will not be considered.
Closing date for applications: 9th November, 2025.
Working at DRC
Help applying
DRC as an employer
Founded in 1956, DRC Danish Refugee Council is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world - and are one of the few with a specific expertise in forced displacement. In over 30 countries, we protect, advocate and build sustainable futures for refugees and other displacement-affected people and communities.
By working in DRC, you will be joining a global workforce of over 6,000 employees. We pride ourselves on our:
- Professionalism, impact & expertise
- Humanitarian approach & the work we do
- Purpose, meaningfulness & own contribution
- Culture, values & strong leadership
- Fair compensation & continuous development
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.